Personal Development (S)

(L01) Communicating Effectively

This course will provide you with the necessary knowledge, skills and confidence to be an effective communicator. You will discover how effective communication can lead to a more satisfying life. Why only 7% of communication is based on words. Learn about effective listening and questioning techniques you can use. And find out the secret to writing engaging e-mails.

Course Topics
*Body Language and Non-verbal Communication
*Effective Listening Skills
*Power of Effective Questioning
*Written and Email Etiquette for the Workplace

  • Communicating Effectively - Workbook
  • Communicating Effectively
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: 2 years