Have you ever known someone that was just difficult to get along with? Sometimes, people seem to be looking for a reason to disagree with you. Even if you don’t work with someone like this, a conflict will happen, whether it’s between you and an employee, or between two different employees. When conflict does arise, it will be up to you to manage it in an effective and professional manner.

Course Topics
The importance of managing conflict
Some effective conflict management techniques
Several difficult personality types
How to work with difficult people