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Customer Service (S)

(L18) Is the Customer Always Right?


Description
Exploring the intended meaning behind the question, “Is the customer always right?” equips you with techniques for turning customer problems into opportunities.

Course Topics
Determine what to do when the customer isn’t right
Diffuse customer anger and disappointments
Create a win-win outcome for both you and the customer
Content
  • Is the Customer Always Right?
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever
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