| Course | |||||
|---|---|---|---|---|---|
 | Subscribe ($19.95) Customer Service (S) Every time you make or receive a call at work the conversation you have with customers will shape their entire perception of your company. This course can help to ensure your Telephone Etiquette is up to the task. | ||||
 | Subscribe ($19.95) Customer Service (S) Research has shown that 95% of customers will give you a second chance if you handle their complaint successfully. This means complaint handling is a skill vital to retaining customers. This course will help to improve your ability to handle... | ||||
 | Subscribe ($19.95) Customer Service (S) Great customer service can turn average customers into loyal fans of your business, and a loyal customer means repeat business. This course will help you to maximize customer loyalty through your customer skills.
Course Topics
Customer... | ||||
 | Subscribe ($19.95) Customer Service (S) We all love to receive great customer service. As consumers it makes us feel good. So much so, consumers now rate customer service as the most important factor when deciding to do business with a company. So it’s really important to understand... | ||||
 | Subscribe ($19.95) Customer Service (S) When it comes to business, our clients have all too many options So what can you do to stand out and become their number one choice time and time again?
Course Topics
How to follow the CONTACT approach to providing customer service... | ||||
 | Subscribe ($19.95) Customer Service (S) Here you’ll learn all about the five-step TOTAL approach to customer service while problem-solving and diffusing upset customers.
Course Topics
Thank the customer for calling
Offer to help
Treat customers with respect
Apologize for... | ||||
 | Subscribe ($19.95) Customer Service (S) Learn some effective strategies for turning a complaining customer into a corporate advocate.
Course Topics
The customer’s complaint
How to provide an appropriate response
How to ensure customer satisfaction | ||||
 | Subscribe ($19.95) Customer Service (S) Here, you’ll follow the process of uncovering customers’ needs, exploring and categorizing those needs and turning them into opportunities to gain a valuable customer that continues to want more of what you have to offer.
Course... | ||||
 | Subscribe ($19.95) Customer Service (S) Exploring the intended meaning behind the question, “Is the customer always right?” equips you with techniques for turning customer problems into opportunities.
Course Topics
Determine what to do when the customer isn’t right
Diffuse... | ||||
 | Subscribe ($19.95) Customer Service (S) Telephones are the primary tool used today for conducting business, so it’s no wonder that to be successful in any business, you must be able to communicate effectively by telephone.
Course Topics
Apply three fundamental telephone... |
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