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Customer Service (S)

(L18) Identifying and Exceeding Customer Needs


Description
Here, you’ll follow the process of uncovering customers’ needs, exploring and categorizing those needs and turning them into opportunities to gain a valuable customer that continues to want more of what you have to offer.

Course Topics
Categorize the customer’s need
Explore to specify customer need
Turn the customer’s need for an opportunity
Content
  • Identifying and Exceeding Customer Needs
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever
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