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Customer Service (S)

(L18) Customer Loyalty


Description
Great customer service can turn average customers into loyal fans of your business, and a loyal customer means repeat business. This course will help you to maximize customer loyalty through your customer skills.

Course Topics
Customer Loyalty - Trailer
Why is Customer Loyalty so important
Turn Customers into Loyal Fans
The Power of Surprise
Appreciation is Key
Acknowledge Mistakes
Customer Loyalty - Final Summary
Content
  • Customer Loyalty
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever
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