We all love to receive great customer service. As consumers it makes us feel good. So much so, consumers now rate customer service as the most important factor when deciding to do business with a company. So it’s really important to understand and avoid certain behaviors that make our customers angry. This course can help you to improve your Customer Service.

Course Topics
Introduction; Why Customer Service Matters
Be a Great Listener – You must listen to the needs of your customer
Master Positive Language – Believe in the power of positivity
Have Patience – The worst thing you can do is lose your cool
Communicate Clearly – Keep it simple and leave nothing to doubt
Learn to be Persuasive – Compromise is an essential skill
Close the Conversation – Keep going until you get it right
Develop a Willingness to Learn – Seek to improve your skills