Course
(L15) Asking Questions
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Sales Mastery (S)
(L15) Asking Questions
You cannot sell without gathering information and it’s tough to gather information without asking questions. This course will show you how to use questions during the sale. Course Topics Look at how to use both open and closed questions to...
(L15) Authority and Social Proof
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Sales Mastery (S)
(L15) Authority and Social Proof
People tend to obey authority figures – no matter the circumstances. Discover how to apply this information to the sales process. Course Topics Learn two influencing princilples Determine why customer testimonials are critical
(L15) Be Likeable
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Sales Mastery (S)
(L15) Be Likeable
We are influenced at a conscious and unconscious level all the time – through the people we meet and interact with, and of course advertising and marketing. Being likable will help you to influence people at all levels, and this course will...
(L15) Closing
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Sales Mastery (S)
(L15) Closing
Having an understanding of how to close the sale is one of the most vital parts of the sales process. If you can't close the sale, you can't make the sale! Course Topics Learn how to create a clear closing process Learn some unique closing...
(L15) Closing with Confidence in Sales
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Sales Mastery (S)
(L15) Closing with Confidence in Sales
You’ve probably noticed “the close” feels like the most natural part of the sales process. But the best sales people manage this process, instead of just letting it happen. What are the components of a “close?” Course Topics Close...
(L15) Commitment and Consistency
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Sales Mastery (S)
(L15) Commitment and Consistency
People will go to great lengths to appear consistent in their words and actions. This bite sized module explains that if you can actually get products in buyer’s hands, even if there is no official commitment to buy them, your chances sales...
(L15) Do Your Research
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Sales Mastery (S)
(L15) Do Your Research
Before you pick up the phone or open a new e-mail to contact a sales prospect, you should already be an expert on the people or organisation you are trying to reach. This course will teach you the importance of research. Course Topics Learn...
(L15) Effective Questioning
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Sales Mastery (S)
(L15) Effective Questioning
Engage your customers in productive and interesting conversations by asking a variety of question types. You can take the guesswork out of sales just by asking thoughtful questions. Here, we’ll look at 12 question types that’ll help you gain...
(L15) Establishing Trust with Customers
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Sales Mastery (S)
(L15) Establishing Trust with Customers
Course Topics *Why is trust so important to customers? *What a lack of trust can mean to your sales *Techniques to earn your customers’ trust
(L15) Features, Advantages and Benefits
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Sales Mastery (S)
(L15) Features, Advantages and Benefits
Think, FAB! This course will teach you the importance of features, advantages and benefits in selling. Course Topics Speaking to the right person to get the sale Have a requirement for your services Qualify the prospect before making the call

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